The customer is costing me money
Question: “I have a customer who’s driving me up the wall. She says we’ve installed things in the wrong place, when she decided where they’d go, and continually demands replacements at no cost. What can I do?” Terry
Answer: “Although it’s too late now, from a practical viewpoint you should have had exact details in writing as to what this customer wanted installed, where and how, with them signing off at each stage.
Whatever you have left to do, get instructions in writing so she can’t change her mind again.
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